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Q- I am worried about losing my billing information by outsourcing.
A- You always have control of your billing information. We can provide you monthly tape backups of all the billing information to-date. Your data belongs to you at all times. In fact, with our technology, your data is accessible in real-time from your office and from home.

Q- What about my patient's confidentiality?
A-All information provided to Onemedspace is handled with the strictest confidentiality code of conduct.

Q- Are the claims filed electronically?

A- All claims will be sent electronically whenever possible. If not, paper claims will be computer generated.

Q- What kind of follow-up do you do?
A- Upon receipt of the EOB we will follow up on any denied or rejected claims. In addition, if we have not received an EOB within 45-60 days, we will initiate a follow-up with the insurance company. Any claims that require an appeal will be sent on paper along with a letter of appeal and any required documentation. We work on each claim until it has been paid or a reasonable response for nonpayment has been given. If an appeal needs to be filed, OneMedSpace will file the appeal.

Q- Do you need to remove patient charts from our office?
A- Absolutely not. All we require are the following:
Patient Information Form Front and back copy of the patient's insurance card(s) A signed copy of the Superbill/Encounter Form by the Physician which includes CPT and ICD-9 codes
If office notes are required by the insurance company in order to process the claim, we will contact your office and ask for a copy of the office notes for payment purposes.

Q- How does Onemedspace obtain the necessary information?

A- Scan– we will install a scanner at no charge, Fax – this can be generated weekly or daily, Mail - Free pick-up service (local area only)

Q- Can you handle clients anywhere in the country?
A- Absolutely. With today's technology, location is not an issue. We will visit your offices wherever you are located, so that you can get completely comfortable with our services.

Q- Where do insurance payments go?
A- Payments are sent directly to your office. Your money will not be handled by us. We will post payments and follow up on claims once your office sends us copies of the EOB's.

Q- What software do you use?
A- Onemedspace is very comfortable using all types of medical billing software including medibill and Data Strategies' Elligence. However, we have set-up arrangements with some of our clients who are reluctant to change their software.

Q- Will I need expensive software and hardware equipment in my office?
A- Absolutely not. In fact, you don't need any software or hardware. If you would like to access your account, all you need is a computer and Internet access. You can securely dial in to our computer system and view your account real-time. The great thing about outsourcing is you eliminate the need for an in-house complete and expensive information technology solution.

Q- Do you provide any financial reports so I know how things are performing?
A- Absolutely. Onemedspace provides a number of financial reports. You can read about our financial reports in our Financial Reporting Section.

Q- I don't have a formal superbill, can OneMedSpace design a superbill for my office?

A- Absolutely. Onemedspace will provide you a superbill customized for your office and your assistant can print when a patient comes into the office – the superbill will contain the necessary CPT and ICD-9 codes and in addition other fields such as patient insurance information, etc can be added.

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